Privacy Policy

Information We Collect

When you visit our website, place an order, submit a wholesale inquiry, contact us, or interact with Hatton Hues online, we may collect information needed to provide our products and services.

• Personal details such as your name, email address, phone number, and delivery address
• Order details such as selected tea products, quantities, order value, delivery notes, and order history
• Payment and billing information needed to process your order, handled through trusted payment processors
• Messages, inquiries, reviews, or support requests you send to us
• Technical information such as IP address, browser type, device information, pages visited, and cookie data

Payment Information

Online payments may be processed by trusted third-party payment providers such as PayHere or similar services. Hatton Hues does not store your full card number, card security code, or full payment credentials on our website.

Payment providers may collect and process payment data according to their own terms, privacy policies, and security requirements.

How We Use Information

We use customer information only for legitimate business purposes connected to Hatton Hues products, orders, customer service, website operation, and legal compliance.

• To process, confirm, pack, deliver, and manage tea orders
• To contact you about your order, delivery, returns, refunds, or inquiries
• To respond to wholesale requests, customer support messages, and complaints
• To improve our website, product availability, pricing, and customer experience
• To detect fraud, misuse, unauthorized transactions, or security issues
• To comply with applicable legal, tax, accounting, and regulatory obligations in Sri Lanka

Information Sharing

We do not sell your personal information. We may share necessary information only with parties who help us operate the website, process orders, deliver products, or comply with legal obligations.

• Payment processors and banking partners for payment authorization and refunds
• Courier, delivery, and logistics partners for shipping your order
• Website hosting, analytics, email, and support service providers
• Professional advisers, accountants, or auditors where required for business records
• Government, law enforcement, court, or regulatory authorities where required by law

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to keep the website working, understand browsing activity, improve performance, and remember basic preferences.

You can disable or manage cookies through your browser settings. Some website features may not work correctly if cookies are disabled.

Data Security

We use reasonable administrative, technical, and organizational measures to protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.

No internet transmission or electronic storage method is completely secure. We cannot guarantee absolute security, but we work to keep customer data protected and limit access to people and service providers who need it.

Data Retention

We keep personal information only as long as needed for the purposes described in this policy, including order processing, customer support, accounting records, legal compliance, dispute handling, and fraud prevention.

Your Choices and Requests

You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to applicable legal, tax, accounting, fraud prevention, and business record requirements.

Hatton Hues aims to handle personal data in line with applicable Sri Lankan data protection requirements, including the Personal Data Protection Act No. 9 of 2022 where applicable.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised last updated date.