Terms & Conditions

Use of the Website

By accessing or using this website, you agree to use it only for lawful purposes and in a way that does not damage, interrupt, misuse, or interfere with the website, our systems, or other customers.

You must be at least 18 years old or have permission from a parent or legal guardian to make purchases through this website.

Product Information

Hatton Hues works to provide accurate product names, descriptions, pack sizes, images, prices, availability, and delivery information for our Ceylon tea products.

Product images are for presentation purposes and may differ slightly from the final packaging, label placement, batch appearance, or product display. Tea availability may change depending on stock, seasonal batches, and sourcing.

Pricing

Prices are shown on the website and may be updated from time to time without prior notice. The final order total will be shown before payment is completed.

If a product price, availability status, or order total is displayed incorrectly due to a technical or human error, Hatton Hues may contact you to confirm, correct, or cancel the order.

Orders and Acceptance

When you place an order, you are making an offer to buy the selected products from Hatton Hues. We may accept the order by confirming it, preparing it, dispatching it, or otherwise communicating acceptance.

We reserve the right to refuse or cancel an order where products are unavailable, payment is not authorized, delivery details are incomplete, pricing or product information is incorrect, or fraud or misuse is suspected.

Payments

You agree to provide accurate and current payment and billing information. By submitting payment details, you authorize the payment processor to charge the order amount and any applicable delivery fees.

Payments may be handled by trusted third-party payment processors such as PayHere or similar services. Hatton Hues does not store your full card details on this website.

Shipping and Delivery

We make reasonable efforts to prepare and deliver orders within the estimated delivery period shown on the website or communicated to you. Delivery estimates may vary by location, courier availability, weather, public holidays, and other circumstances outside our control.

You are responsible for providing complete and accurate delivery information. Hatton Hues is not responsible for failed or delayed delivery caused by incorrect or incomplete customer details.

Returns and Refunds

Returns, exchanges, damaged goods, incorrect items, and refunds are handled according to our Return & Refund Policy. Please review that policy before placing an order.

Wholesale and Bulk Orders

Wholesale and bulk orders may be subject to separate pricing, lead times, delivery arrangements, minimum quantities, payment terms, and product availability. Any special terms agreed in writing for wholesale orders will apply to that order.

Intellectual Property

All website content, including text, product copy, images, logos, graphics, design, layout, and brand materials, belongs to Hatton Hues or its licensors unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or use our content or brand materials without prior written permission from Hatton Hues.

Limitation of Liability

To the maximum extent permitted by applicable law, Hatton Hues will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the website, purchase of products, delivery delays, website interruptions, or inability to access the website.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

Privacy

Our collection and use of personal information is explained in our Privacy Policy. By using this website or placing an order, you acknowledge the way we handle customer information as described in that policy.

Changes to These Terms

Hatton Hues may update these Terms and Conditions from time to time. The updated version will be posted on this page with a revised last updated date. Continued use of the website after changes are posted means you accept the updated terms.

Governing Law

These Terms and Conditions are governed by the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes will be handled under the applicable laws and courts of Sri Lanka, unless otherwise required by law.